Return & Refund Policy
We accept returns within 30 days of your order, providing your item has not been used and is in the same condition it arrived in. If you need to return the item without replacement, please note that we will need to deduct our original cost of shipping when we refund your payment. This includes orders that qualified for free shipping.
If an order is returned to us as the result of the customer providing an insufficient address, or failing to collect the package in the given time period, we will need to charge the cost of shipping for the second delivery attempt.
Get In Touch
If you have any issues with your order or would like to arrange a return, please contact us at firstname.lastname@example.org
▲There are certain situations where only partial refunds are granted
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
▲Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at No.128 High-tech Industrial Zone, Baoji 721000, Shaanxi, China, Tel: +86-917-3873220, Email: email@example.com.
To return your product, you should mail your product to our referred address.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have further questions / issues, please don’t hesitate to contact us at firstname.lastname@example.org or chat with us online.
No.128 High-tech Industrial Zone, Baoji 721000, Shaanxi, China,